Dan Epstein of ReSource Pro began the day discussing Driving Efficiency & Enterprise Value with Business Process Outsourcing. Dan provided a brief presentation on what Business Process Outsourcing is and how it enhances an agencies ability to build their client relationships. He then opened up the session to questions, answers and discussions. This was one of the best open forums and exchange of information I have been involved in for some time.
The 2nd half of the morning is comprised of three break out sessions. The sessions are 2015 & Beyond with Pat Alexander, Social Networking Hands-On with April Feldt and Boosting your Top Line Revenue with Mitch Axelrod. Since I was a presenter I am asking other attendees to give their comments and observations via the blog comments.
Steve is kicking off the afternoon with his Your Questions Answered session. Steve requests attendees to provide questions or issues relating to agency technologies. He asked the attendees at the session to identify which of these or other subjects which are the most important. The 1st subject being discussed all the various issues and products around passwords needed by agency staff. The 2nd subject is about email management. On subject morphs into another. Next we discussing email content in addition to managing other media. The next subject begins at do you want to talk about agency websites. A large range of subjects are being discussed. The session was closed with a discussion on connecting to your client with chat, web conferencing and other similar products.
The final sessions of the day are two breakout sessions which are Mac Workshop with Barry Klein and Tough Economy: Opportunities or Problems with Jack Burke.
I am requesting that those of you that would like to provide feedback on the breakout sessions, please tie to the comments to this post. Other feedback and discussion is welcome as well.