A conversation at an industry event centered around the use of wikis. My colleagues agreed that an agency’s best practices should be posted in a wiki and editable by the staff. I expressed my concerns about this and my colleagues told me my concerns were old-fashioned and out-of-date. Well, of course that set me to thinking they might be right. So I checked with insurance agents’ errors and omissions underwriters. This article discusses this issue in depth.
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