This past week I attended the Spring ACT meeting. Following that I have been following the tweets from the AAMGA Automation & Technology Conference. It seems the discussions at each are similar. The ACT meeting’s primary focus is on the retail insurance agents. AAMGA is focused on the wholesale broker market.
My comments in this and following articles are not meant to be critical of either of these organizations. They are directed to those in the industry that are not adopting these technologies. Most of these issues have been discussed many times before, we have great workgroups and create wonderful reports and actions.
However, the agency force as a whole doesn’t seem to be moving forward as if these issues are important. Why?
1. Download has been around a very long time. While personal lines works well, users don’t consider it perfect and many refuse to discuss commercial lines download.
2. Imaging – I first heard about scanning of agency documentation in 1995. Yes, that agency may have been ahead of their time and most solutions, and there were only a few, were very expensive. However, that was 48 years ago. Shouldn’t everyone be imagining by now?
3. RealTime is more than download. Some agency management system vendors don’t really understand the distinction and some insurance carriers are reluctant to jump in all-the-way.
4. Electronic Signature – The Electronic Signatures Act was passed on June 30, 2000. There were a few early adopters and yes the tools were clunky. There are numerous, affordable tools today. Many of your clients are tech savvy. Yet again, adoption is slow.
5. Secure Delivery – The discussion of this technology and the need for it is rather recent to the game. Even though its ACT was passed in 1996, before electronic signatures, the need for email and other secure delivery methods were not at the forefront of most technology discussions until the last few years.
The discussions at each of these meetings are always great. The issue is how do we move them into the mainstream of the agency world and get wider acceptance?
Looking back on discussions with some of my clients, I feel that I may not have pushed hard enough for adoptions and implementation of these technologies. Over the next few weeks I will be discussing each of these issues, plus a few others. In order to keep up with the technological world we need to be moving faster and researching the future.
Let me know what you want to discuss. I would love to be talking with you about the issues that interest you.