I want to tell you the story of the “Perfect Agency”. This story is based on an actual agency that I audited for their E&O carrier several years ago. The E&O carrier instructed the auditors to find holes in the agency’s processes that might lead to E&O claims.
Last year when I attended the “Building Winning Teams Workshop” with Patrick Lencioni, he introduced his newest book, The Three Signs of a Miserable Job. Now, at this point, you’re probably think, “Oh no! I don’t want my staff to see this!” Well the book isn’t really for your staff – it’s for management.