The Power Of The Positive Audit Part II – TAAR – November 08

I want to tell you the story of the “Perfect Agency”.  This story is based on an actual agency that I audited for their E&O carrier several years ago.  The E&O carrier instructed the auditors to find holes in the agency’s processes that might lead to E&O claims.

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The Power of the Positive Audit Part I – TAAR – September 08

Last year when I attended the “Building Winning Teams Workshop” with Patrick Lencioni, he introduced his newest book, The Three Signs of a Miserable Job.  Now, at this point, you’re probably think, “Oh no! I don’t want my staff to see this!”  Well the book isn’t really for your staff – it’s for management.

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