What is the State of Your Agency Culture? – TAAR – January 08

When I’ve written before about core values and agency culture, I have tried to emphasize how important each is in order to achieve the success you desire.  Frequently, people ask me, “How do we get started?”  As I told an agency owner recently, there is no magic wand.

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Enhance Your Bottom Line with Technology – ACT – January 2008

More agency owners/managers will see a higher return on investment in technology systems if they help employees approach workflow in a new way. Employees must understand how to fully utilize the management system. And they need training and a defined path of work. In this article agency consultant Patricia Alexander gives practical advice on leveraging technology and workflow. Most agents won’t need to invest in yet more technology to make these changes!

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This article was posted at Agents Council on Technology

TAAR – Are You Servicing Your Service Center Business?

Let’s see if I get this right. An agency receives reduced commission from the insurance carrier to place defined business in a service center.
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TAAR – Planning for Change in Your Agency

Insurance agency owners and company executives have a common communication problem with their Information Technology (IT) staffs.

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