When I do a presentation on change I like to compare change we choose to change inflicted upon us. If you choose to go buy yourself a new cell phone, it is likely that there will be no complaining. You will embrace the new technology and learn to do new things. In my presentation I talk about the resistance that many companies face when implementing change. My example here is implementing a new agency management system. The agency staff is busy doing what they do best, sell and service insurance, so many see having to learn and begin to use a new system as a big headache. There are even obstacles encountered when a vendor makes a major change in a process within their system. I had a narrow vision which limited me to thinking of only two types of change. But in the last year my vision of the types of change has been widened.