HIGH-TECC 2008 Reflections

A week and a few days after HIGH-TECC 2008 I have checked out a number of the technologies discussed and presented.  Adopted some, tried some and decided they didn’t fit my needs but they have been added to my resources as my client’s might need them, and been led down different paths in other research.  I have ordered a Flip Mino, however, it has not arrived yet.  That is so frustrating to want to try something out and it not arrive as soon as you had hoped.  So there will be more on this item in later posts.

HIGH-TECC 2008 – Day 3

Day 3 of HIGH-TECC is a morning session that is the true software junkie – techie overload session.  What’s Great in 2008 is presented by Steve Anderson and others that he has asked to participated.  Steve had Duke Williams talk about the importance of Google, AdWords positioning and pricing, etc.

Steve and the group discussed how to put live chat at your agency website and how to manage that with the agency staff.  Some agencies are using this technology and shared with the group their tools and experience.

HIGH-TECC 2008 – Day 2

The first session of HIGH-TECC day 2 is Bridging the Industry Communication Gap Panel.  The panel is a diversified group.  There are members from rating services, insurance carriers, Agents Council for Technology, ACORD, and insurance agents.  The issues considered in this discussion are those around the ability of insurance agencies to be able to do effective on-line rating using the data from their agency management systems and having the quote make the round-trip back to the agency management system.  The audience was very active in asking questions of the panel as well as expressing their needs and concerns on this subject.  I really like the terminology that Keith Savino used about comparative rating.  In their agency they refer to the software they use for comparative rating as “a data aggregation tool”.

HIGH-TECC 2008 – Day 1

HIGH-TECC is an annual gathering of agents, brokers, vendors, associations and executives interested in the technology which drives the insurance industry.  The atmosphere is charged with a high level of knowledge on the subjects at hand and the sharing of information.  I have attended this conference for the past several years and find that there is always more to learn than I ever imagined.  I have never heard an attendee that didn’t find the meetings and information exchange valuable. 

Reading Goes Digital: The Kindle – TAAR – March 08

In November 2007 I read Michael Hyatt’s blog, “From Where I Sit” (www.michaelhyatt.com/fromwhereisit/) about his first impressions of the Kindle (Amazon’s portable reading device that enables you to wirelessly download books, newspapers, blogs, and magazines).

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What is the State of Your Agency Culture? – TAAR – January 08

When I’ve written before about core values and agency culture, I have tried to emphasize how important each is in order to achieve the success you desire.  Frequently, people ask me, “How do we get started?”  As I told an agency owner recently, there is no magic wand.

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Enhance Your Bottom Line with Technology – ACT – January 2008

More agency owners/managers will see a higher return on investment in technology systems if they help employees approach workflow in a new way. Employees must understand how to fully utilize the management system. And they need training and a defined path of work. In this article agency consultant Patricia Alexander gives practical advice on leveraging technology and workflow. Most agents won’t need to invest in yet more technology to make these changes!

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This article was posted at Agents Council on Technology

TAAR – Planning for Change in Your Agency

Insurance agency owners and company executives have a common communication problem with their Information Technology (IT) staffs.

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