Insurance Ecosystem Blog Launch

I am pleased to announce the launch today of a new blog Insurance Ecosystem.Com. My vision for this blog is to provide you with communicators that don’t normally blog but have great views and information to share. Each of these individuals has been wooed to blog here because I think they have so much to contribute in their area of expertise. PatAlexander.Com will remain the home base for my voice. I will contribute to this site from time-to-time or enter into the conversation via comments on a particular post.

scrabble blog words.jpg

I am inviting you to sign up to subscription to this new blog. Currently I plan to have new posts for you on Monday, Wednesday and Friday of each week. I have several committed communicators and some thinking about it. If you know of someone that does not regularly blog that you would like to hear, let me know and I will see if I can entice them to join us. If you are a regular blogger, but would like to join in the conversation here with guest posts, let me know.

I believe that the more we have involved in the conversation the better.

Technorati Tags:

HIGH-TECC 2009 Reflections

As usual I leave HIGH-TECC with my head chocked full of new information and ideas.   I have yet to check out any of the new ideas, but it could happen very soon.  Maybe later today.

In addition to lots of new ideas, HIGH-TECC is a great time to see old friends, make new friends and strengthen relationships.  I was fortunate to have the week before HIGH-TECC to wrap up some loose ends so that while in Vail I could focus on the people and happenings there.  This is the one conference where there seems to be the time and opportunities for real networking.  I left refreshed, mind cleaned out from the fresh air and ready to be back at it this week.

As usual, Steve provided us with a great program and Jenny kept us all on track.  I am already looking forward to next year.  I would like to ask that you provide comments on HIGH-TECC Day 2 about the various break-out sessions or any other comments you would like to add to the various posts.

In the photo from left to right: April Feldt, Vertafore, Chris Kinsman, Vertafore, me and my husband Gene.  Visit the HIGH-TECC 2009 FaceBook page for more pictures.

HIGH-TECC 2009 – Day 3 – July 22

room photo On the 3rd morning we are all on information overload, but looking for more.  There seems to be no photo from the 3rd morning, but this is a photo from the 1st day when we still look fresh.  As you can see we are hooked into our technology.

As we struggle with waking up our minds Steve forges ahead with his What’s Great In 2009.   He is demonstrating voice recognition software Dragon  Naturally Speaking Version 10 Preferred.  We are moving on to the the many uses of video.  He is discussing a number of uses of video at websites, the use of video for training and how and why to use a Flip Video.  Steve is showing us how to use eyejot to send video emails to clients.

HIGH-TECC 2009 – Day 2 – July 21

Dan Presenting Dan Epstein of ReSource Pro began the day discussing Driving Efficiency & Enterprise Value with Business Process Outsourcing. Dan provided a brief presentation on what Business Process Outsourcing is and how it enhances an agencies ability to build their client relationships. He then opened up the session to questions, answers and discussions. This was one of the best open forums and exchange of information I have been involved in for some time.

HIGH-TECC 2009 – Day 1 – July 20

image Good morning from the 1st day of HIGH-TECC 2009 in Vail, CO.  After opening comments from Steve Anderson we are engaged by Mitch Axelrod, Axelrod & Associates.  His topic, Win the New Game of Business.  Wow what a great opening session.  Some comments to share:

  • Don’t think outside the box, “Throw Away the Box”.
  • Imperfect action beats perfect inaction every time.
  • Ask people why they bought from you.
  • Ask people why they didn’t buy from you.
  • Strengthen your strengths, don’t strengthen your weaknesses.
  • Serve, deliver and serve some more.
  • Thoughts are a dime-a-dozen, Knowledge is scarce and valuable, Wisdom is priceless.
  • Are your systems a barrier to serving your clients or do they provide the tools to serve your clients.

Impowersoft Selects Patricia Alexander to Aspire Advisory Board

I am honored to share this press release with you.  Watch for my review of this product in the July 2009 edition of The Anderson Agency Report.

FOR IMMEDIATE RELEASE

May 19, 2009

Patricia Alexander: A New Key Member on the impowersoft Team

Today, impowersoft announced the selection of Mrs. Patricia Alexander, CIC, CPIW, as a new member to the Aspire Advisory Board.  As a consultant, coach and mentor to many agencies, her experience spans standard insurance carriers, retail agencies, surplus lines insurance carriers and managing general agencies.  She has been an agency owner in addition to holding several executive level management positions throughout her career. Mrs. Alexander has managed large, national programs both at the insurance carrier level and at the managing general agency level.

Real Time/Download Webinar

I highly recommend this webinar.  I have heard very positive feed back from the agencies I know that have attended.  Independent agencies are deriving major benefits from implementing Real Time as well as Commercial and Personal Lines Download today and I encourage you to attend this highly regarded one hour webinar being put on by the Real Time/Download Campaign on Wednesday, June 3 (1:30-2:30 PM eastern time) and on Wednesday, July 1 (1:30-2:30 PM eastern time).  ACT has gotten great agent and carrier attendance at previous showings of this Webinar, averaging 390! I encourage you register for this webinar today.

Zywave Brokerage Builder Conference – May 09

This week I attended my first Zywave Brokerage Builder Conference.  Wow am I on overload.  For my property & casualty friends, this product is an agency management system built for and used by those agencies writing benefits coverages.  I have watched this product grow over the past several years and it has been impressive.

The conference was a very fast paced two days.  A balance of keynote speakers, product how tos, networking, user panels and of course socializing.  There has to be some fun at the end of those long days of sitting in meetings and piling your brain full of information.

I really like the approach Zywave takes in teaching their users about set up of activities and attachments.  They use the best practices approach of minimizing the number of activity types, matching the attachment types to the activity types and defining the conventions for descriptions.   Consistency is the key to being able to quickly retrieve information from your agency management system.  Consistency is also the key to successful reporting from your agency management system.

For me the most fun session was “Embrace Your Inner Technology”.  My impression of what this session would be about would be the technology of Zywave.  However, it was far more than that.  The session covered, web conferencing, social networking and wikis in addition to the  Zywave technology.  The exercise for each group was to determine what technologies they would use in transacting a particular business scenario with their client.

HIGH-TECC 2008 Reflections

A week and a few days after HIGH-TECC 2008 I have checked out a number of the technologies discussed and presented.  Adopted some, tried some and decided they didn’t fit my needs but they have been added to my resources as my client’s might need them, and been led down different paths in other research.  I have ordered a Flip Mino, however, it has not arrived yet.  That is so frustrating to want to try something out and it not arrive as soon as you had hoped.  So there will be more on this item in later posts.

HIGH-TECC 2008 – Day 3

Day 3 of HIGH-TECC is a morning session that is the true software junkie – techie overload session.  What’s Great in 2008 is presented by Steve Anderson and others that he has asked to participated.  Steve had Duke Williams talk about the importance of Google, AdWords positioning and pricing, etc.

Steve and the group discussed how to put live chat at your agency website and how to manage that with the agency staff.  Some agencies are using this technology and shared with the group their tools and experience.