Archives for 2008

Legal and Ethical Outline Revisited

When one decides to become a faculty member of the Society of Certified Insurance Counselors you get recommendations, you get approved and you write outlines.  Your outlines are submitted to the Society and they are approved.  The Society schedules faculty members a least a year in advance.  So a new member to this group often waits a year or two to begin to get in the mix.  Thus is is not uncommon for an outline to be a couple of years old before you have the opportunity to present it.  Such was the case recently at an Agency Management Institute in Denver.  I was scheduled to do present the Legal & Ethical Responsibilities portion of this institute. 

HIGH-TECC 2008 Reflections

A week and a few days after HIGH-TECC 2008 I have checked out a number of the technologies discussed and presented.  Adopted some, tried some and decided they didn’t fit my needs but they have been added to my resources as my client’s might need them, and been led down different paths in other research.  I have ordered a Flip Mino, however, it has not arrived yet.  That is so frustrating to want to try something out and it not arrive as soon as you had hoped.  So there will be more on this item in later posts.

HIGH-TECC 2008 – Day 3

Day 3 of HIGH-TECC is a morning session that is the true software junkie – techie overload session.  What’s Great in 2008 is presented by Steve Anderson and others that he has asked to participated.  Steve had Duke Williams talk about the importance of Google, AdWords positioning and pricing, etc.

Steve and the group discussed how to put live chat at your agency website and how to manage that with the agency staff.  Some agencies are using this technology and shared with the group their tools and experience.

HIGH-TECC 2008 – Day 2

The first session of HIGH-TECC day 2 is Bridging the Industry Communication Gap Panel.  The panel is a diversified group.  There are members from rating services, insurance carriers, Agents Council for Technology, ACORD, and insurance agents.  The issues considered in this discussion are those around the ability of insurance agencies to be able to do effective on-line rating using the data from their agency management systems and having the quote make the round-trip back to the agency management system.  The audience was very active in asking questions of the panel as well as expressing their needs and concerns on this subject.  I really like the terminology that Keith Savino used about comparative rating.  In their agency they refer to the software they use for comparative rating as “a data aggregation tool”.

HIGH-TECC 2008 – Day 1

HIGH-TECC is an annual gathering of agents, brokers, vendors, associations and executives interested in the technology which drives the insurance industry.  The atmosphere is charged with a high level of knowledge on the subjects at hand and the sharing of information.  I have attended this conference for the past several years and find that there is always more to learn than I ever imagined.  I have never heard an attendee that didn’t find the meetings and information exchange valuable. 

Millennial Survey

Networking GroupI am embarking on a study of what attract and keeps Gen-Xers and Millennials engaged in the insurance agency business.  As I look around insurance agencies that I visit I don’t see enough of the individuals in these groups.  When I do see them they are rarely engaged in the true business of insurance.  Those that are employed in agencies are usually in assistant roles.  This is a great starting place, but no clear career path seems to be defined in most agencies to ensure that these individuals continue to grow and move forward in the agency.

I get the impression in casual conversations with these groups that they are just biding their time until they search out something better in another profession.  I don’t believe that the independent agency system understands how to recruit or manage these groups of people.  However, the very existence of agencies depends on doing so.  Look for my full length article in the July 2008 edition of “The Anderson Agency Report”.  You may access the survey at Millennial Survey, my website or via the link in the article.  My request is that everyone in your agency 30 years of age and younger complete this survey.  There will be on-going information at this blog and in “The Anderson Agency Report” on the findings of the study.  I will also be looking at and discussing solutions to the issues that result from the study.

Agency Staff Perpetuation – TAAR – July 08

A few years ago, an acquaintance (who is of retirement age) decided to work three days a week in lieu of full time.  She intended to maintain this work arrangement for several more years.

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The Quest for the Perfect Proposal – TAAR – May 08

Proposals are a hot topic. When I work with or audit an agency, I heard a number of issues related to proposals.

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Reading Goes Digital: The Kindle – TAAR – March 08

In November 2007 I read Michael Hyatt’s blog, “From Where I Sit” (www.michaelhyatt.com/fromwhereisit/) about his first impressions of the Kindle (Amazon’s portable reading device that enables you to wirelessly download books, newspapers, blogs, and magazines).

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What is the State of Your Agency Culture? – TAAR – January 08

When I’ve written before about core values and agency culture, I have tried to emphasize how important each is in order to achieve the success you desire.  Frequently, people ask me, “How do we get started?”  As I told an agency owner recently, there is no magic wand.

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